Terms and Conditions

Primelend Finance (South Africa)

Last updated: November 2025

Welcome to Primelend Finance. By accessing our website, submitting an application, or making use of our services, you agree to be bound by the Terms and Conditions set out below. If you do not agree with these Terms, please discontinue use of this website immediately.

1. Definitions

For the purposes of these Terms:

  • “Company”, “We”, “Us”, “Our” refers to Primelend Finance.

  • “You”, “Your”, “Applicant”, “User” refers to any person accessing this website or applying for credit.

  • “Services” refers to online loan applications, affordability assessments, document submissions, and related services offered by Primelend Finance.

2. Eligibility

To apply for credit with Primelend Finance, you must:

  • Be 18 years or older

  • Hold a valid South African ID

  • Earn a verifiable monthly income (minimum requirements apply)

  • Maintain an active South African bank account

We reserve the right to request proof of identity, income, and employment.

3. Compliance With the National Credit Act (NCA)

All loan applications are subject to:

  • Affordability assessment

  • Credit bureau checks

  • Income verification

  • Responsible lending criteria

Applications that do not meet the requirements of the NCA may be declined.

4. Accuracy of Information

By submitting a loan application, you confirm that all information provided is:

  • True

  • Complete

  • Not misleading

Providing false information may result in:

  • Immediate application rejection

  • Legal action

  • Possible criminal charges

5. Credit Checks and Third-Party Verification

You consent to:

  • Credit bureau checks

  • Bank statement analysis

  • Income verification

  • Employment verification

We may share information with accredited credit bureaus as allowed by South African law.

6. Interest Rates, Fees & Charges

All fees and interest rates:

  • Will be disclosed upfront before approval

  • Are calculated in line with the National Credit Act

  • Are contained in your signed loan agreement

Primelend Finance does not charge upfront fees, admin fees prior to approval, or activation fees of any kind.

7. Repayment Terms

By accepting a loan agreement, you agree to:

  • Repay instalments on the agreed dates

  • Ensure funds are available

  • Honour debit order instructions

Failure to pay may result in:

  • Default charges

  • Collection fees

  • Negative credit reporting

  • Legal recovery action

8. Uploading Documents

By uploading documents (including but not limited to ID copies, payslips, bank statements, proof of address):

  • You grant us permission to review and verify them

  • You acknowledge that falsifying documents is a criminal offence

Documents are stored securely and processed according to POPIA.

9. Protection of Personal Information (POPIA)

Your personal information will:

  • Be handled lawfully and responsibly

  • Only be used for the purposes of credit assessment

  • Never be sold to third parties

You may request access or deletion of personal information as permitted by law.

10. Intellectual Property

All logos, branding, text, and imagery on this website are the property of Primelend Finance. No content may be:

  • Copied

  • Reproduced

  • Distributed

  • Modified

without written consent.

11. Website Use & Availability

We do not guarantee:

  • Uninterrupted website access

  • Error-free operation

  • Accuracy of financial calculators or displays

We may temporarily suspend access for maintenance or upgrades.

12. Limitation of Liability

Primelend Finance will not be liable for any:

  • Loss of income

  • Data loss

  • Indirect damages

  • Consequential damages

arising from:

  • Website use

  • Service interruptions

  • Application outcomes

To the extent permitted by South African law.

13. Indemnity

You indemnify us against losses arising from:

  • Misuse of this website

  • Submission of false information

  • Breach of these Terms

14. Collection and Enforcement

In the event of non-payment:

  • You may be handed over for debt collection

  • Additional charges may apply

  • Your credit score may be negatively affected

We may use accredited debt collectors and recovery attorneys.

15. Changes to Terms

We may amend these Terms at any time. Updated versions will be posted on this website. Continued use constitutes acceptance of updated Terms.

16. Governing Law

These Terms are governed by the laws of:

  • The Republic of South Africa

  • The National Credit Act (NCA)

  • Consumer Protection Act (CPA)

  • Protection of Personal Information Act (POPIA)

17. Contact Information

For enquiries or complaints, contact:

📧 support@primelendfinance.co.za
📍 Gauteng, South Africa
⏱ Business Hours: Monday – Friday, 08:00 – 17:00

Acknowledgement

By applying for a loan or using this website, you confirm that you have:

✅ Read these Terms
✅ Understood them
✅ Accepted them in full